Troubleshooting
Short answers first; most of these take under a minute.
The app asked me to sign in again
Section titled “The app asked me to sign in again”You’re only asked to sign in again if you signed out everywhere (from More → Account, or from the web), or if your device cleared the app’s data. Sign in with the same method you used before and everything is exactly where you left it.
The app keeps asking for my two-step code
Section titled “The app keeps asking for my two-step code”That’s on purpose: with two-step verification on, the app asks for a code when you reopen it after it’s been fully closed (swiped away). Switching between apps doesn’t count — only a full close. Codes are short-lived, so use the newest one from your authenticator app or inbox.
My number looks out of date
Section titled “My number looks out of date”The number updates the moment anything changes and refreshes every morning. If the phone and the web ever disagree, close and reopen the app — it reloads from the same source the web uses. If a bill’s turn passed, that’s the usual reason a number changes.
A link opened Safari instead of the app
Section titled “A link opened Safari instead of the app”Typed or pasted addresses open in Safari; tapped links from Mail or Messages open the app. Both reach the same account. See Invites and links.
Sign in with Apple says my email is already in use
Section titled “Sign in with Apple says my email is already in use”Your Amppfy account was created with another method (Google, or email and password). Sign in that way instead — the account is the same one, and you can keep using it on both devices.
I can’t type a decimal point
Section titled “I can’t type a decimal point”Amount fields bring up the decimal keypad automatically, with the point right there. If you see the plain number pad instead, close and reopen the app.
The text is too small or too large
Section titled “The text is too small or too large”Amppfy follows your iPhone’s Text Size setting. Adjust it in Settings → Display & Brightness → Text Size and the app follows along.
Saving two-step backup codes
Section titled “Saving two-step backup codes”On iPhone, backup codes open in the share sheet so you can save them to Notes, Files, or a password manager. Anything you save there is yours — Amppfy doesn’t keep a copy.
Deleting your account from the phone
Section titled “Deleting your account from the phone”More → Account has the same delete option as the web, with the same 14-day window in case you change your mind. See Delete your account.
Still stuck?
Section titled “Still stuck?”Search the docs from the top of any page, or start from the FAQ — most questions about the number itself are answered in Your Safe-to-Spend™ number.